Shipping & Return Information

Shipping Rates:

$5.00 Flat Rate US

$10.00 Flat Rate International

How Damaris Gray is adapting to Covid-19

Damaris Gray works with a fulfillment partner to print and ship our orders. We’re in regular
communication with them for the latest updates of what’s going on.
Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and
shipping will take longer but your order will reach you.

Current US Delivery Estimates (after fulfillment, which is 3-7 days) are between 3-5 business days for Phone Cases and Art Prints, 5-7 business days for towels, 2-5 business days for Laptop Sleeves, and 3-7 business days for Flip Flops. Our store will begin featuring apparel once our fulfillment partner is able to resume printing those orders, as they have downstaffed for safety precautions during the pandemic.  

Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.

Delivery

When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on
your location, but can be estimated as follows:
USA: 5- 8 business days
International: 10-20 business days

Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not within our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your
purchases.

My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!

If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us at [kira@damarisgray.com] with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP
code lookup to make sure you get it right!

Orders

How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations
worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order
ships out. If you have any questions about your tracking or shipment, drop us a line at kira@damarisgray.com.


I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at kira@damarisgray.com within a weeks’ time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at kira@damarisgray.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at kira@damarisgray.com with photos of wrong/damaged
items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know at kira@damarisgray.com within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund!